Today's mail delivery: A stark reminder of Luxembourg's digital transformation challenges
A stark look at Luxembourg's digital transformation challenges through recent administrative correspondence, highlighting the gap between our digital capabilities and current practices in public administration.
📬 Today’s mail delivery: A stark reminder of Luxembourg’s digital transformation challenges.
6 letters from public administrations landed on my desk today - 5 from our tax administration and 1 from CCSS. The kicker? 5 out of 6 were machine-generated and could have been easily transmitted via MyGuichet.lu.
Earlier this week, I received a physical letter in response to an email I sent. No explanation for the format switch, just paper. No reply to my question, just another format of the corrected data.
As someone deeply involved in both the digital and public sectors, I have to ask: Why are we still relying so heavily on paper-based communication in 2025? The infrastructure exists, MyGuichet.lu works well, and our citizens are ready for digital-first approaches.
This isn’t just about convenience - it’s about efficiency, environmental impact, and modernizing our public services. As entrepreneur and politician, I see this as a clear call to action.
We need to accelerate our digital transformation. The technology is there. The solutions exist. What’s missing is the systematic implementation across all administrative bodies and not only at press conferences.