7 written questions · 2021–2026 · last question 29 Jun 2026
112 emergency centre, CGDIS staffing and resilience
Repeated questions on staff leaving the 112/113 call centre and on its organisation after the 2018 reform. Later questions cover how 112 performed during the July 2025 POST outage and how suicide-risk calls are handled.
Outcome so far
No visible staffing change; 112/113 multihomed and working during the outage; dedicated suicide-call training planned for 2026 (QP 4338).
Status
Answered; a question on aerial firefighting (QP 4592) is pending.
What I'm asking next
Headcount and vacancies at the call centre, and whether the 2026 suicide-call training took place.
The questions
Newest first. Each question links to the full text and the government's answer on chd.lu (in French); the summaries are ours. Question numbers restart with each legislature.
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· QP 4338 · to Léon Gloden
Gestion des appels d'urgence à risque suicidaire
Answer: No procedural error found in the Feb 2024 case; specific suicide-call training planned for 2026.
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· QP 2736 · to Léon Gloden
Protection des numéros d'urgence face aux cyberattaques
Answer: 112/113 are multihomed and worked during the POST outage; no national rule requires multiple operators.
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· QP 7870 · to Taina Bofferding
Personnel du CGDIS
Answer: Staff assignment is solely CGDIS competence.
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· QP 7459 · to Taina Bofferding
Central téléphonique 112
Answer: Nothing to add to earlier answers.
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· QP 7189 · to Taina Bofferding
Central téléphonique 112
Answer: Repeats that two agents left in 2022.
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· QP 6982 · to Taina Bofferding
Centrales téléphoniques 112 et 113
Answer: Two people left the 112 centre since the start of 2022 and one more announced departure.
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· QP 4938 · to Taina Bofferding
Le personnel des centrales téléphoniques 112 et 113
Answer: Explains staff transfer under the 2018 civil security law.